Help Scout vs. Helpjuice
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 Helpjuice | Score2.5 out of 10 | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | $120 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Help Scout | Helpjuice | |
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| Likelihood to Recommend | 7.1 | 2.0 |
| Likelihood to Renew | 7.0 | - |
| Usability | 10.0 | - |