TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Heretto

    N/AN/AHeretto (formerly Jorsek), headquartered in Rochester, offers their eponymous saas formerly known as easyDITA, a CCMS and technical document authoring and publishing tool.

    $150

    per user/month when paid annually

    Pricing
    HelpjuiceHeretto
    Editions & Modules
    No answers on this topic
    Professional
    $150
    per user/month when paid annually
    Business
    $250
    per user/month when paid annually
    Enterprise
    Call
    +1 877-492-2960
    Offerings
    Pricing Offerings
    HelpjuiceHeretto
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.—
    More Pricing Information
    Features
    HelpjuiceHeretto
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and Heretto
    Feature
    Helpjuice
    4.0
    3 Ratings
    Heretto
    -
    Ratings
    Organize and prioritize service tickets2.02 Ratings00 Ratings
    Expert directory7.02 Ratings00 Ratings
    Subscription-based notifications2.02 Ratings00 Ratings
    ITSM collaboration and documentation4.03 Ratings00 Ratings
    Ticket creation and submission4.02 Ratings00 Ratings
    Ticket response5.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and Heretto
    Feature
    Helpjuice
    6.5
    4 Ratings
    Heretto
    -
    Ratings
    External knowledge base5.03 Ratings00 Ratings
    Internal knowledge base8.03 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and Heretto
    Feature
    Helpjuice
    6.0
    3 Ratings
    Heretto
    -
    Ratings
    Customer portal5.03 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration8.01 Ratings00 Ratings
    Email support3.02 Ratings00 Ratings
    Help Desk CRM integration8.01 Ratings00 Ratings
    User Ratings
    HelpjuiceHeretto
    Likelihood to Recommend
    2.0
    (4 ratings)
    -
    (0 ratings)