TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    HelpjuiceNinjaOne
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HelpjuiceNinjaOne
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Features
    HelpjuiceNinjaOne
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and NinjaOne
    Feature
    Helpjuice
    4.0
    3 Ratings
    NinjaOne
    -
    Ratings
    Organize and prioritize service tickets2.02 Ratings00 Ratings
    Expert directory7.02 Ratings00 Ratings
    Subscription-based notifications2.02 Ratings00 Ratings
    ITSM collaboration and documentation4.03 Ratings00 Ratings
    Ticket creation and submission4.02 Ratings00 Ratings
    Ticket response5.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and NinjaOne
    Feature
    Helpjuice
    6.5
    4 Ratings
    NinjaOne
    -
    Ratings
    External knowledge base5.03 Ratings00 Ratings
    Internal knowledge base8.03 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and NinjaOne
    Feature
    Helpjuice
    6.0
    3 Ratings
    NinjaOne
    -
    Ratings
    Customer portal5.03 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration8.01 Ratings00 Ratings
    Email support3.02 Ratings00 Ratings
    Help Desk CRM integration8.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Helpjuice and NinjaOne
    Feature
    Helpjuice
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of Helpjuice and NinjaOne
    Feature
    Helpjuice
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    HelpjuiceNinjaOne
    Likelihood to Recommend
    2.0
    (4 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (5 ratings)