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Helpshift vs. Jira Service Management

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Helpshift

10 Reviews and Ratings

Jira Service Management

671 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Pricing
    HelpshiftJira Service Management
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    HelpshiftJira Service Management
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.—
    More Pricing Information
    Features
    HelpshiftJira Service Management
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and Jira Service Management
    Feature
    Helpshift
    6.4
    4 Ratings
    Jira Service Management
    8.2
    77 Ratings
    Organize and prioritize service tickets5.54 Ratings7.576 Ratings
    Expert directory3.64 Ratings9.02 Ratings
    Subscription-based notifications6.43 Ratings10.01 Ratings
    ITSM collaboration and documentation4.53 Ratings7.063 Ratings
    Ticket creation and submission9.13 Ratings00 Ratings
    Ticket response9.14 Ratings00 Ratings
    Service restoration00 Ratings9.52 Ratings
    Self-service tools00 Ratings7.070 Ratings
    ITSM reports and dashboards00 Ratings7.564 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and Jira Service Management
    Feature
    Helpshift
    5.0
    4 Ratings
    Jira Service Management
    -
    Ratings
    External knowledge base1.04 Ratings00 Ratings
    Internal knowledge base9.13 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and Jira Service Management
    Feature
    Helpshift
    4.5
    4 Ratings
    Jira Service Management
    -
    Ratings
    Customer portal5.53 Ratings00 Ratings
    IVR2.71 Ratings00 Ratings
    Social integration7.31 Ratings00 Ratings
    Email support2.74 Ratings00 Ratings
    Help Desk CRM integration4.52 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Helpshift and Jira Service Management
    Feature
    Helpshift
    -
    Ratings
    Jira Service Management
    10.0
    1 Ratings
    Configuration mangement00 Ratings10.01 Ratings
    Asset management dashboard00 Ratings10.01 Ratings
    Policy and contract enforcement00 Ratings10.01 Ratings
    Change management
    Comparison of Change management features of Helpshift and Jira Service Management
    Feature
    Helpshift
    -
    Ratings
    Jira Service Management
    7.2
    71 Ratings
    Change requests repository00 Ratings7.565 Ratings
    Change calendar00 Ratings6.52 Ratings
    Service-level management00 Ratings7.569 Ratings
    User Ratings
    HelpshiftJira Service Management
    Likelihood to Recommend
    9.1
    (4 ratings)
    7.3
    (78 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (3 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.1
    (25 ratings)