Helpshift vs. NinjaOne
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Helpshift | Score8 out of 10 | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
| Helpshift | NinjaOne | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Helpshift | NinjaOne | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Monitoring Tasks |
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| Management Tasks |
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| Helpshift | NinjaOne | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 9.4 |
| Likelihood to Renew | - | 9.9 |
| Usability | 9.0 | 8.0 |
| Support Rating | 9.1 | 9.1 |