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Helpshift vs. Salesforce Service Cloud

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Helpshift

10 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    HelpshiftSalesforce Service Cloud
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    HelpshiftSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.—
    More Pricing Information
    Features
    HelpshiftSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and Salesforce Service Cloud
    Feature
    Helpshift
    6.4
    4 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets5.54 Ratings9.475 Ratings
    Expert directory3.64 Ratings8.553 Ratings
    Subscription-based notifications6.43 Ratings8.663 Ratings
    ITSM collaboration and documentation4.53 Ratings8.260 Ratings
    Ticket creation and submission9.13 Ratings9.375 Ratings
    Ticket response9.14 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and Salesforce Service Cloud
    Feature
    Helpshift
    5.0
    4 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base1.04 Ratings8.463 Ratings
    Internal knowledge base9.13 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and Salesforce Service Cloud
    Feature
    Helpshift
    4.5
    4 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal5.53 Ratings7.954 Ratings
    IVR2.71 Ratings8.834 Ratings
    Social integration7.31 Ratings8.947 Ratings
    Email support2.74 Ratings9.276 Ratings
    Help Desk CRM integration4.52 Ratings8.866 Ratings
    User Ratings
    HelpshiftSalesforce Service Cloud
    Likelihood to Recommend
    9.1
    (4 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.1
    (8 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    9.1
    (2 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)