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Helpshift vs. Vtiger

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Helpshift

10 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    HelpshiftVtiger
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    HelpshiftVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    HelpshiftVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and Vtiger
    Feature
    Helpshift
    6.4
    4 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets5.54 Ratings00 Ratings
    Expert directory3.64 Ratings00 Ratings
    Subscription-based notifications6.43 Ratings00 Ratings
    ITSM collaboration and documentation4.53 Ratings00 Ratings
    Ticket creation and submission9.13 Ratings00 Ratings
    Ticket response9.14 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and Vtiger
    Feature
    Helpshift
    5.0
    4 Ratings
    Vtiger
    -
    Ratings
    External knowledge base1.04 Ratings00 Ratings
    Internal knowledge base9.13 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and Vtiger
    Feature
    Helpshift
    4.5
    4 Ratings
    Vtiger
    -
    Ratings
    Customer portal5.53 Ratings00 Ratings
    IVR2.71 Ratings00 Ratings
    Social integration7.31 Ratings00 Ratings
    Email support2.74 Ratings00 Ratings
    Help Desk CRM integration4.52 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Helpshift and Vtiger
    Feature
    Helpshift
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    HelpshiftVtiger
    Likelihood to Recommend
    9.1
    (4 ratings)
    10.0
    (8 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (2 ratings)
    10.0
    (2 ratings)