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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpshift

    Score8 out of 10
    N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Zendesk Suite

    Score8.8 out of 10
    N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    HelpshiftZendesk Suite
    Editions & Modules
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    HelpshiftZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    HelpshiftZendesk Suite
    Considered Both Products
    Helpshift Inc.
    Chose Helpshift
    Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't …
    Incentivized
    Chose Helpshift
    One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HelpshiftZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Helpshift and Zendesk Suite
    Feature
    Helpshift
    6.4
    4 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets5.54 Ratings9.1153 Ratings
    Expert directory3.64 Ratings8.3102 Ratings
    Subscription-based notifications6.43 Ratings8.6106 Ratings
    ITSM collaboration and documentation4.53 Ratings8.5104 Ratings
    Ticket creation and submission9.13 Ratings9.3153 Ratings
    Ticket response9.14 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpshift and Zendesk Suite
    Feature
    Helpshift
    5.0
    4 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base1.04 Ratings8.5133 Ratings
    Internal knowledge base9.13 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpshift and Zendesk Suite
    Feature
    Helpshift
    4.5
    4 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal5.53 Ratings9.2121 Ratings
    IVR2.71 Ratings8.659 Ratings
    Social integration7.31 Ratings8.697 Ratings
    Email support2.74 Ratings9.4147 Ratings
    Help Desk CRM integration4.52 Ratings9.2112 Ratings
    User Ratings
    HelpshiftZendesk Suite
    Likelihood to Recommend
    9.1
    (4 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    9.0
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    9.1
    (2 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)