TrustRadius: an HG Insights company

HelpSpot vs. LanScope Cat

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpSpot

    Score2 out of 10
    N/AHelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.

    $49

    per month

    LanScope Cat

    N/AN/AN/A

    $49

    per month

    Pricing
    HelpSpotLanScope Cat
    Editions & Modules
    No answers on this topic
    Basic
    $49
    per month
    Offerings
    Pricing Offerings
    HelpSpotLanScope Cat
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HelpSpotLanScope Cat
    Incident and problem management
    Comparison of Incident and problem management features of HelpSpot and LanScope Cat
    Feature
    HelpSpot
    9.0
    1 Ratings
    LanScope Cat
    -
    Ratings
    Organize and prioritize service tickets9.01 Ratings00 Ratings
    Ticket creation and submission9.01 Ratings00 Ratings
    Ticket response9.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HelpSpot and LanScope Cat
    Feature
    HelpSpot
    9.0
    1 Ratings
    LanScope Cat
    -
    Ratings
    Internal knowledge base9.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HelpSpot and LanScope Cat
    Feature
    HelpSpot
    9.0
    1 Ratings
    LanScope Cat
    -
    Ratings
    Email support9.01 Ratings00 Ratings
    User Ratings
    HelpSpotLanScope Cat
    Likelihood to Recommend
    9.0
    (3 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    2.3
    (2 ratings)
    -
    (0 ratings)