HelpSpot vs. NinjaOne
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HelpSpot | Score2 out of 10 | N/A | HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user. | $49 per month |
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
| HelpSpot | NinjaOne | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| HelpSpot | NinjaOne | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Monitoring Tasks |
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| Management Tasks |
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| HelpSpot | NinjaOne | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.4 |
| Likelihood to Renew | 2.3 | 9.9 |
| Usability | - | 8.0 |
| Support Rating | - | 9.1 |