HelpWire vs. ISL Light
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 HelpWire | Score9.4 out of 10 | N/A | HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client… | $0 (for 1 remote connection at a time) |
 ISL Light | Score9.6 out of 10 | Small Businesses (1-50 employees) | ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. | $418 per year (1 concurrent user) |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | The product is free of charge, no Ads, no extra fees | ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on. | ||||||||||||||
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| HelpWire | ISL Light | |
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| Likelihood to Recommend | 9.4 | 8.6 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 9.5 | 8.2 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 9.1 |
| Implementation Rating | - | 9.1 |
| Product Scalability | - | 9.1 |