TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

    (for 1 remote connection at a time)

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    HelpWireTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    HelpWireTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsThe product is free of charge, no Ads, no extra fees
    More Pricing Information
    Community Pulse
    HelpWireTeamViewer
    Considered Both Products
    Electronic Team
    Chose HelpWire
    A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy …
    Incentivized
    Chose HelpWire
    before this I used TeamViewer. Honestly, TeamViewer just wasn't cutting it anymore. While it used to be my go-to, a few things started to bug me. For one, the free version felt increasingly limited. There were times when I needed a feature that was locked behind a paywall, …
    Incentivized
    Chose HelpWire
    clear interface compared to other solutions, and I don't have to pay for it when I use it for my work
    Incentivized
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HelpWireTeamViewer
    Security
    Comparison of Security features of HelpWire and TeamViewer
    Feature
    HelpWire
    10.0
    4 Ratings
    TeamViewer
    -
    Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of HelpWire and TeamViewer
    Feature
    HelpWire
    8.2
    6 Ratings
    TeamViewer
    8.4
    470 Ratings
    File transfer8.76 Ratings8.7440 Ratings
    Instant message7.76 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    Session record00 Ratings8.5307 Ratings
    Annotations00 Ratings7.387 Ratings
    Remote Access
    Comparison of Remote Access features of HelpWire and TeamViewer
    Feature
    HelpWire
    9.3
    6 Ratings
    TeamViewer
    -
    Ratings
    Attended device access10.06 Ratings00 Ratings
    Virtual device access10.03 Ratings00 Ratings
    Multiple-display support9.26 Ratings00 Ratings
    Multiple concurrent sessions8.23 Ratings00 Ratings
    User Ratings
    HelpWireTeamViewer
    Likelihood to Recommend
    9.4
    (6 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (64 ratings)
    Usability
    9.5
    (4 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)