TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

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    Zoho Lens

    Score9 out of 10
    N/AZoho Lens is a remote assistance solution using augmented reality.

    $13

    per month

    Pricing
    HelpWireZoho Lens
    Editions & Modules
    No answers on this topic
    Standard
    $13.00
    1 technician monthly / billed annually
    Professional
    $17.00
    1 technician monthly / billed annually
    Offerings
    Pricing Offerings
    HelpWireZoho Lens
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe product is free of charge, no Ads, no extra fees—
    More Pricing Information
    Features
    HelpWireZoho Lens
    Security
    Comparison of Security features of HelpWire and Zoho Lens
    Feature
    HelpWire
    10.0
    4 Ratings
    Zoho Lens
    -
    Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of HelpWire and Zoho Lens
    Feature
    HelpWire
    8.2
    6 Ratings
    Zoho Lens
    -
    Ratings
    File transfer8.76 Ratings00 Ratings
    Instant message7.76 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of HelpWire and Zoho Lens
    Feature
    HelpWire
    9.3
    6 Ratings
    Zoho Lens
    -
    Ratings
    Attended device access10.06 Ratings00 Ratings
    Virtual device access10.03 Ratings00 Ratings
    Multiple-display support9.26 Ratings00 Ratings
    Multiple concurrent sessions8.23 Ratings00 Ratings
    User Ratings
    HelpWireZoho Lens
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (4 ratings)
    -
    (0 ratings)