Check out this review through my zoho lens
Use Cases and Deployment Scope
I mostly train other folks how to use Zoho Lens but our company relies on this in order to provide high-quality communication to our vendor partners out in the field that serves the key duplication kiosks located inside the stores and retailers that we are installed in. We currently have about 5K or so machines in the fleet so this really helps us collaborate with our vendors remotely.
Pros
- easy to use/manage
- greta communication tool
- detail oriented
- customizable
Cons
- sometimes laggy
- affordability
Most Important Features
- support to our technicians
- communication tools
- proactively identify solutions
Return on Investment
- only positive impact is making remote collaboration easier!
Alternatives Considered
Zoho CRM and Zoho One
Other Software Used
Jira Service Management (Jira Service Desk), Atlassian Confluence, Slack