HiBob vs. Access PeopleHR

The system is very well suited for the stage we are at as a company. We did a lot via Excel and old processes, but once we hit the 100-person mark, our work would have been challenging to execute without Hibob. We eliminated 3 systems by consolidating to the one Hibob system - it was almost a cost-neutral swap for us.

Access PeopleHR is easy to use for things like requesting Leave.. the system is easy to guide through and emails are sent to the correct managers (if setup correctly) I do find that the backend is quite outdated and clunky though, this could do with modernising a little as it reminds me of windows 95

Incentivized

• It is extremely flexible and can be modified to fit most of our processes.
• It's an easy UI to use and looks very nice as well.
• I like that there is options like Superpowers and Hobbies to get to know our employees more than just their work details.

Incentivized

• Complex reporting is made easy through the reporting capabilities of the system. We have been using reports for the past year and absolutely trust the accuracy of the data produced. The reports are generated easily through the system and can be exported into an editable Excel spreadsheet which is great.
• The self-service of data is great for freeing up HR time. Employees can update their personal information themselves quickly and easily.
• The App is a great feature of People HR. A large proportion of our employees work in our warehouse and as such don't have their own computer at work. The app allows those employees easy access to the system on the go.

Incentivized

• Tasks - For something like onboarding, I wish there was a way to set up the tasks so that the person setting up the employee profile would be the only person to get the assigned tasks. It's hard to describe but for example, if there are multiple on-boarders on the team, is there a way to set up the tasks so that technically every on-boarder would be assigned to the task, but the person setting up the profile is the one that triggers the task for themselves.
• Reports - I find pulling reports a bit complicated, especially if I am asked to pull data that involves info being located in different areas of an employee profile. For example, for a couple of months, I thought it was impossible to pull a variable pay report along with the base salary (in one report rather than pull two separate reports) only to find out that you can do that via the Total Compensation report. Also when I have to pull data for headcount since a certain day, I wish you can make the settings so that data can appear after a certain day, rather than sorting it manually via Excel/Google sheets.
• Timesheet - I love the functionality of the timesheet that hibob provided, but I also wish they included an option where people can set up predicted work schedules for future dates. Currently, the timesheets are ideals for scenarios where employees time in and out of work.

Incentivized

• The applicant tracking system still has room for improvement with integrating with external job boards like Indeed / Jobsite.co.uk / Directgov etc.
• There is an option for creating forms with signatures but it doesn't allow for comments/feedback/changes/versions.

Incentivized

We will without a doubt be continuing to use Hibob, it is convenient, being engaged with and great value for money. A one stop shop for all things HR related to keep policies and safe financial information has been so beneficial to the business meaning less risk to GDPR breaches and somewhere for employees to refer back to in future has been invaluable

Incentivized

It's a solid HRIS system, it's user friendly to employees and employers, but they've changed the user interface 2 times now in the last 2.5 years, so having to find where certain things are after the change can be tedious

Yes they are always there when we need them. Fast response time too.

Incentivized

Yes the system is fast and easy to use.

Incentivized

A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support. The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve. Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem

Incentivized

It was fast and easy to learn with the trainer. Their staff was great to work with.

Incentivized

I really enjoyed the implementation being involved in a key piece of change management int he business was really exciting

Incentivized

HiBob balances functionality, usability, pricing and client control to a much greater level than other systems. Enterprise systems such as SAP and Oracle offer greater functionality but at a much greater cost. Similar offerings from BambooHR, Dayforce and Workday are lacking in their functionality, user experience, pricing or customizability. Overall, the Customer Support experience with HiBob is now, and always has been out of this world in terms of response times, helpfulness and a strong willingness to adapt to the client requirements in terms of feature implementation and roadmapping.

People HR is easy to use, you don't actually need any training for that. The programme and functionality are excellent, and the support provided by Advisors when you click the help button to speak with them is always excellent. They are quick to respond to any questions and provide excellent customer service.

Incentivized

It is easy to use across the board for all departments in the company.

Incentivized

• Our HR Coordinator is the main administrator and is the go-to for all thing Bob. This has freed up time for me (VP) and for our HR Manager to spend time on strategy and implementation of employee experience programs. Before HiBob, our HR Manager spent approximately 20% of her time on administrative items that Bob takes care of in minutes and I would have spent around 10% of my time on Performance Management. We invest around $20k in HiBob, but it has saved us approximately $45k in time. So, an ROI of $25,000.

Incentivized

• As a result of the poor customer service approach we received because of an issue, we were forced to source an alternative HR system and incredibly short notice resulting in a huge amount of additional hours needing to be worked 'out of hours' to ensure something was in place in time. Very adverse impact on the business and the continuity for our employees.