8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Highfive (discontinued)
Score 8.3 out of 10
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Highfive was a web conferencing platform acquired by Dialpad in 2020. Its functionality became part of the now obsolete Dialpad Meetings, the functionality of which is now contained in Dialpad Connect.
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Pricing
8x8 Work
Highfive (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Work
Highfive (discontinued)
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
8x8 Work
Highfive (discontinued)
Considered Both Products
8x8 Work
Verified User
Anonymous
Chose 8x8 Work
In our system selection process we were able to narrow down our selection to three primary options, dial pad, Mitel and 8x8. After the due diligence and criteria review we did trials of each of these potential solutions. From that we determined that the 8x8 offering was what …
8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCen…
8x8 Work is an ideal communication platform for intra-organization communication; it is very easy to find any employee at my firm and quickly ascertain their availability. I don't like for outside clients to know my direct line, so I would like to be able to mask my number in outgoing texts/display our general reception number so that those clients are not confused on how best to call in to me.
UberConference is well suited to almost any application. It is best suited for teleconference or p2p meetings over the computer. It can be used as a dial-in conference bridge but the paid tier offers more functionality on that level. It can even be used to technical support due to the built-in screen sharing feature and can be extremely useful when the end-user has no way to install an application privilege escalation. I would not recommend this as it's primary feature as this limited to just seeing what is on the screen and not so much geared toward remote-control or admin level administration. Uber Conference is extremely easy to setup and create spaces for having online meetings, it really excels at this and has handy visual aids to let you know what is going on with everyone else.
I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.
The auto attendant has built in text-to-speech, but this same engine should be put to use for individual and ring group voicemail messages.
Call forwarding in the mobile app should be relocated for easier access. Instead it's buried somewhere under the generic "account settings"
The default user template disables voicemail text transcription. Why???
One fax number should be accessible by app for more than 1 user. Responsibility for faxes is usually distributed among a few people in a typical small office setting.
Ability to receive and send SMS messages from a shared "main company number" would be awesome. Ability to assign this to certain users would rock!
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
I'm not using it to its full capacity like a Zoom or teams Workspace. I use the service for phone calls, hate application on my cellphone and the voicemail apparatus. This we like because it gives us the feel of a large firm when we aren't.
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
UberConference offering the conference line and screensharing functions for free was the reason we chose it originally. We looked at ClearSlide, Zoom and Webex, and at the time we looked at them they all required a fee and they had a lot more bells and whistles than UberConference. Not all of our customers are very tech-savvy, and many of them appreciate UberConference's interface and ease of use.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
