Hiver vs. NinjaOne
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
| Hiver | NinjaOne | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Monitoring Tasks |
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| Management Tasks |
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| Hiver | NinjaOne | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.4 |
| Likelihood to Renew | - | 9.9 |
| Usability | 9.0 | 8.0 |
| Support Rating | 4.0 | 9.1 |