Hiver vs. Open Social
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 Open Social | N/A | N/A | Open Social is an open source community building solution, developed by the company of the same name in Amsterdam. It is presented as a great match for external, volunteer and ideation community. The software is used by NGOs, governments and hundreds of smaller organizations to connect with their members, volunteers, employees, and customers. | N/A |
| Hiver | Open Social | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | Contact vendor for pricing information. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Hiver | Open Social | |
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| Likelihood to Recommend | 8.0 | - |
| Usability | 9.0 | - |
| Support Rating | 4.0 | - |