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Hiver vs. Oracle Service

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Hiver

14 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hiver

    Score7.7 out of 10
    		N/AHiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…

    $24

    per month per user

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    HiverOracle Service
    Editions & Modules
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    HiverOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.—
    More Pricing Information
    Features
    HiverOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Hiver and Oracle Service
    Feature
    Hiver
    9.0
    4 Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets9.04 Ratings7.073 Ratings
    Ticket creation and submission9.04 Ratings9.074 Ratings
    Ticket response9.04 Ratings8.074 Ratings
    Expert directory00 Ratings7.553 Ratings
    Subscription-based notifications00 Ratings7.057 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Self Help Community
    Comparison of Self Help Community features of Hiver and Oracle Service
    Feature
    Hiver
    8.0
    1 Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base8.01 Ratings6.865 Ratings
    Internal knowledge base8.01 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Hiver and Oracle Service
    Feature
    Hiver
    8.5
    4 Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal8.01 Ratings7.569 Ratings
    Email support9.04 Ratings7.874 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    HiverOracle Service
    Likelihood to Recommend
    8.0
    (4 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (9 ratings)
    Usability
    9.0
    (2 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    4.0
    (1 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)