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Hiver vs. Salesforce Service Cloud

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Hiver

14 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hiver

    Score7.7 out of 10
    		N/AHiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…

    $24

    per month per user

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    HiverSalesforce Service Cloud
    Editions & Modules
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    HiverSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.—
    More Pricing Information
    Features
    HiverSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Hiver and Salesforce Service Cloud
    Feature
    Hiver
    9.0
    4 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets9.04 Ratings9.475 Ratings
    Ticket creation and submission9.04 Ratings9.375 Ratings
    Ticket response9.04 Ratings9.174 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Self Help Community
    Comparison of Self Help Community features of Hiver and Salesforce Service Cloud
    Feature
    Hiver
    8.0
    1 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base8.01 Ratings8.463 Ratings
    Internal knowledge base8.01 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Hiver and Salesforce Service Cloud
    Feature
    Hiver
    8.5
    4 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal8.01 Ratings7.954 Ratings
    Email support9.04 Ratings9.276 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    HiverSalesforce Service Cloud
    Likelihood to Recommend
    8.0
    (4 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.1
    (8 ratings)
    Usability
    9.0
    (2 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    4.0
    (1 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)