Hiver vs. SAP Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
| Hiver | SAP Service Cloud | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hiver | SAP Service Cloud | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||
| Self Help Community |
| |||||||||||||
| Multi-Channel Help |
| |||||||||||||
| Hiver | SAP Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.7 |
| Likelihood to Renew | - | 8.2 |
| Usability | 9.0 | - |
| Support Rating | 4.0 | 5.5 |
| Ease of integration | - | 8.1 |