Hiver vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Contact Center Software |
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| Hiver | Sprinklr Service | |
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| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | - | 7.5 |
| Usability | 9.0 | 9.0 |
| Availability | - | 9.9 |
| Performance | - | 9.9 |
| Support Rating | 4.0 | 9.1 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 9.0 |