Hiver vs. Streak

For group emails where follow ups are necessary and tracking the progress of team members is a must, Hiver is a good fit. We have 5 different companies where all the AP flows into 1 group email. This group email is then monitored and the work is delegated to the correct assignee to address those emails.

Incentivized

If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.

Incentivized

• Manage support emails with more transparency than Gmail Groups.
• Reduces learning curves and boosts productivity by allowing users to function inside the gmail service they are already familiar with.
• Ttracking email status (open, pending, closed) helps ensure customer satisfaction.
• And CSAT follows up to ensure the customer was satisfied with the help they received.

Incentivized

• The e-mail tracking feature is easy to use and very handy.
• The snippets feature are very good, have shortcuts to use and save a lot of time.
• Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.

Incentivized

• export the rules and import rules
• bulk update of the rules, one assignee is no longer here we have to go into each rule individually and update
• adding custom status, integrating with other 3rd party apps so the status can be changed by their triggers

Incentivized

• Streak could improve in the way it first integrates into Gmail. When you clear Cache and Cookies it disconnects and then you can accidentally send out emails without open-tracking.
• It could improve by having a better import system for importing data into the "boxes" used for mail merges.
• It could be improved by having the ability to split reminders for companies, based on who you talked to.

Incentivized

Easy to use

Support is there, can be slow at times.

They do a great job of explaining the product beforehand so support interaction is not needed as much.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.

Incentivized

• Hiver has increased our ability to get back to tickets from customers more quickly.
• Hiver has helped our customer service rating.

Incentivized

• As soon as we started using streak to email our list it cut down my time significantly. No longer did I have to copy and paste emails to everyone.
• Being able to track responses and follow up is amazing.
• Being able to contact people who are recommended to us but are not yet on our sales list has been huge.

Incentivized