Hiver vs. Zoho Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | A discount is offered for yearly billing. | ||||||||||||||
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| Hiver | Zoho Desk | |
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| Likelihood to Recommend | 8.0 | 7.8 |
| Usability | 9.0 | 9.4 |
| Support Rating | 4.0 | 8.7 |