| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Hootsuite | Score7.9 out of 10 | N/A | Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from… | $149 per month Starts at 1 user, 5 social accounts |
 Verint Channel Automation | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows. | N/A |
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| Considered Both Products | Chose Hootsuite Agora Pulse interface is easier for newcomers,as inbox management. Reporting is much more complete, and included in the package (expensive add-on for Hootsuite Pro) Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Verint Channel Automation Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM … Chose Verint Channel Automation I have also used Radian6 and Hootsuite. I did not like that you we're unable to archive in Hootsuite and could not see previous conversations. Hootsuite also had way too many columns that you could create and it was very disorganized in my opinion. Radian6 is a great tool but … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Channel Automation I have experience with Hootsuite, Sprout Social, Simplify 360, Conversocial, Radian6, Cision, and Wildfire. Each of the platforms has a different strength. Conversocial excels at customer service management while Sprout Social is ideal for social media monitoring/engagement, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Channel Automation I have used HootSuite and Salesforce Radian6 and so far, Conversocial is my favorite. Where Radian6 excels for categorization of posts, Conversocial has a much easier learning curve. I did not use HootSuite for more than a month before the company switched us to Conversocial so … Chose Verint Channel Automation We performed a full evaluation of HootSuite, SocialEngage, and Oracle RightNow. Conversocial was selected for several reasons, including the intuitive interface (very important for CS agents, who are already working in a multitude of complex systems), capacity to support our … Chose Verint Channel Automation ZenDesk, Hootsuite. Conversocial allowed us to work 7-10X faster than we had previously while still maintaining the "socialness" of the platform, rather than converting the experience into a traditional customer service interaction. |
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| Hootsuite | Verint Channel Automation | |
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| Likelihood to Recommend | 8.0 | 8.2 |
| Likelihood to Renew | 8.6 | 9.1 |
| Usability | 9.0 | 8.2 |
| Availability | 9.8 | 8.7 |
| Performance | 9.8 | 8.5 |
| Support Rating | 7.0 | 8.2 |
| In-Person Training | 6.0 | 9.1 |
| Online Training | 9.0 | 9.1 |
| Implementation Rating | 8.0 | 9.1 |
| Configurability | 7.2 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 8.1 | - |
| Vendor post-sale | 8.9 | - |
| Vendor pre-sale | 8.3 | - |
