HubSpot CRM

HubSpot CRM

5,030 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score8.3 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]

Pricing

HubSpot CRM

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Pricing Offerings
HubSpot CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	HubSpot CRM
Considered Both Products	HubSpot Mantra Manan Saraswat Product Manager in Product Management at 100ms (Computer Software, 51-200 employees) Chose HubSpot CRM We use Apollo.io, but that's just for some sales automation. Mostly, HubSpot CRM has everything that a not-so-power user of a particular stream would ask for. You cannot go wrong with HubSpot CRM, and a very easy decision unless somebody has very specific requirements. As a … Incentivized Helpful? Joel Meno Project Engineer in Manufacturing at APEX Companies (Transportation/Trucking/Railroad, 51-200 employees) Chose HubSpot CRM I have worked for companies that used Pipedrive and Zoho CRM Plus, but despite their differences in features, I find these tools to be the same. Zoho CRM Plus is excellent software to keep clients' information in the same location, but it is too costly if you ask me. Pipedrive … Incentivized Helpful? Verified User Chose HubSpot CRM We liked the automated marketing that is available in HubSpot CRM compared to other products. It's also very easy to create reporting and view pipelines for different teams. Incentivized Helpful? Adam Montgomery Director of Sales in Sales at Taper (Renewables & Environment, 51-200 employees) Chose HubSpot CRM We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams … Incentivized Helpful? Malena Giménez Enterprise Business Development Manager in Sales at Athyna (Human Resources, 11-50 employees) Chose HubSpot CRM I used Salesforce in a previous company. It was way more complex, especially because we would receive bugs and error messages that would prevent us from fixing the issue when it was urgent, as it would cause a contract not to be sent, for example. We had a customized version … Incentivized Helpful? Verified User Chose HubSpot CRM N/A Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM has closed the gap and stacks up to staple CRM's like Sales Force. They've made themselves more appealing by lowering the entry-cost to get started. Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM definitely has the most features and is built for enterprise clients. We have been testing some other CRMs. They often have limited functionality but for a cheaper price ex. Attio. Incentivized Helpful? Verified User Chose HubSpot CRM We integrated salesfoce and HubSpot CRM. HubSpot CRM is great for marketing but we believed Salesforce had a better workflow and CRM capabilities. Incentivized Helpful? Tobi Davis CX Manager in Customer Service at Pupil Progress (Education Management, 11-50 employees) Chose HubSpot CRM Better in almost every way for a small business - more straightforward, more functionality out of the box, really easy to understand, and get support too. Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot is easier to navigate, work in, and export data compared to these other software. Its integration with Zapier, Slack, and Chargebee has revolutionized the relationship between our sales and CS teams, making information extremely easy to find. These other platforms I … Incentivized Helpful? JR Austin Customer Success Operations Manager in Professional Services at AxisCare (Computer Software, 51-200 employees) Chose HubSpot CRM I think SFDC does some things better than HS but overall comparable. ChurnZero literally serves a different purpose, but I will say that Company/ Contact management and reporting are much easier in CZ. Incentivized Helpful? Verified User Chose HubSpot CRM I prefer use of Monday overall and we have since transitioned to Monday for many of our teams. I think Monday has a more intuitive interface and better customization. Training is inferior to HubSpot, but customer support is superior. Monday, frankly looks cooler. Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM has its own strengths and is well suited for companies in the Series A/Series B range. I have used other tools which are highly customizable but when the use-cases are particularly unique and custom. Incentivized Helpful? Verified User Chose HubSpot CRM We felt that HubSpot CRM served us better when we were still a start up, and tailors also very well to scale ups. We felt Monday was a tool more for start ups that wanted a CRM and project management tool at the same time, which wasn't what we were looking for. Salesforce CRM … Incentivized Helpful? Verified User Chose HubSpot CRM We selected HubSpot CRM because it was so many tools in one and felt like the right sized platform for my agency (we are small, just a few folks). The academy and self serve option made onboarding feel easier than I thought. The other tools are mainly email providers, we … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM works 'by itself', if you add different components to the suite, like Marketing, for example, you won't lose data or need to check the quality of syncs, APIs or webhooks. It's all native, all in one. Incentivized Helpful? Verified User Chose HubSpot CRM We use/used Active Campaign in one of our companies and in our current company we are using High Level. The main reason we use a combination of the two is due to the budget constraints. High Level is far more affordable, provides many if not all of the same features as … Incentivized Helpful? Verified User Chose HubSpot CRM Salesforce is the leading legacy (and modern) provider for a reason, but it should be clearly mentioned that is so admin-heavy that it is sometimes just very burdensome to work with them. Basically, you need an entire team of employees work full-time with Salesforce just to … Incentivized Helpful? Verified User Chose HubSpot CRM We currently mostly use Robly for newsletters and email campaigns. It's a bit simpler and straightforward in design, results, and reporting. Incentivized Helpful? Larissa Bravim Furlan Head of Operations in Engineering at MigTech HUB (E-Learning, 11-50 employees) Chose HubSpot CRM In our company, we previously used various CRMs that often had shortcomings and failed us at critical moments. Since adopting HubSpot CRM, we've noticed significant improvements, as it allows us to segment our databases, properly qualify leads, and generate reports and insights … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM allows you to create much more complex and sophisticated workflows than most competitors that I have used. At the same time, it does the basics very well if all you want to do is create a list of contacts, send them emails, and measure your email deliverability and … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM is just a very attractive well organized platform that is constantly evolving and had it not been for the cost and contract terms it would be a top recommendation. Incentivized Helpful? Bob Leonard President in Sales at RSL Communicatons (Marketing & Advertising, 1-10 employees) Chose HubSpot CRM Salesforce got overly complicated and expensive. Some basic needs like sequencing were an added expense (although this was a number of years ago) Incentivized Helpful? Dirk Emminger General Manager in Corporate at fctb. GmbH (Management Consulting, 1-10 employees) Chose HubSpot CRM Microsoft Dynamics is not very flexible in connecting with other apps or with other ideas and processes. Salesforce is definitely too costly and also the customer service is not working well. HubSpot is doing much better on that, and overall, it's the solution that has from our … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

HubSpot CRM

Comparison of Sales Force Automation features of HubSpot CRM
Feature	HubSpot CRM 7.5 1588 Ratings
Customer data management / contact management	8.71530 Ratings
Workflow management	6.51501 Ratings
Territory management	4.9184 Ratings
Opportunity management	7.51434 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.71545 Ratings
Contract management	7.9185 Ratings
Quote & order management	7.61048 Ratings
Interaction tracking	8.61489 Ratings
Channel / partner relationship management	8.2186 Ratings

Comparison of Customer Service & Support features of HubSpot CRM
Feature	HubSpot CRM 7.8 1059 Ratings
Case management	8.6985 Ratings
Call center management	6.1854 Ratings
Help desk management	8.8907 Ratings

Comparison of Marketing Automation features of HubSpot CRM
Feature	HubSpot CRM 7.3 1398 Ratings
Lead management	7.81319 Ratings
Email marketing	6.81330 Ratings

Comparison of CRM Project Management features of HubSpot CRM
Feature	HubSpot CRM 8.0 1449 Ratings
Task management	9.21391 Ratings
Billing and invoicing management	7.5722 Ratings
Reporting	7.11282 Ratings

Comparison of CRM Reporting & Analytics features of HubSpot CRM
Feature	HubSpot CRM 7.0 1418 Ratings
Forecasting	7.01118 Ratings
Pipeline visualization	7.01347 Ratings
Customizable reports	7.11307 Ratings

Comparison of Customization features of HubSpot CRM
Feature	HubSpot CRM 6.7 1354 Ratings
Custom fields	7.81327 Ratings
Custom objects	5.11153 Ratings
Scripting environment	6.3132 Ratings
API for custom integration	7.6943 Ratings

Comparison of Security features of HubSpot CRM
Feature	HubSpot CRM 7.9 1311 Ratings
Single sign-on capability	8.01172 Ratings
Role-based user permissions	7.81248 Ratings

Comparison of Integrations with 3rd-party Software features of HubSpot CRM
Feature	HubSpot CRM 8.0 1004 Ratings
Marketing automation	6.7997 Ratings
Compensation management	9.4655 Ratings

Comparison of Platform features of HubSpot CRM
Feature	HubSpot CRM 8.2 1191 Ratings
Mobile access	8.21191 Ratings

User Ratings
	HubSpot CRM
Likelihood to Recommend	7.5 (1632 ratings)
Likelihood to Renew	9.3 (29 ratings)
Usability	7.0 (1480 ratings)
Support Rating	7.1 (23 ratings)
Implementation Rating	8.1 (8 ratings)