Zoho CRM Plus

Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service could be better in my opinion it is still something that I would use in-case of an emergency. I would recommend the tool to daily users who are fed-up with Salesforce and it's rigorous processes

• integration
• UI

• automation
• reduced work hours

Salesforce Commerce Cloud and 1CRM

We started using Zoho CRM this year to unify our marketing and sales activities. Prior to moving to Zoho CRM Plus we used muliple platforms which made it difficult to collaborate and integrate our marketing efforts with our sales team. We had to keep track of lead generation through spreadhseets from our lead forms. Our email campaigns and sales campaigns were sent through different application meaning we had to keep track of customer data in different places. Now with Zoho CRM Plus we all have our own license which allows for collaboration among teams.

• Zoho forms as it's our main source for leads and processes that trigger actions
• ZOho CRM is used by all our team members on their day to day to manage customer relations

• 45% increase in lead generation compared to previous year

HubSpot CRM

Google Ads, WordPress, Microsoft 365

Very Expensive for small companies, also force you to take things you won't need and can't be de-selected, very bad client service, looks good and all that but very expensive!! Don't bother better priced with similar usage out there i'm sure.

• leads

• expensive
• un willing to assist

Bitrix24

Bitrix24

We use it every day as a base to deal with our clients and keep track of emails, tasks, and phone calls. We use it monthly for campaigns. Sales IQ lets me know when someone is visiting our site, and I can start conversations with them. Social also me to post and engage from one platform.

• Keeping track of interactions with prospects and clients
• Able to post on social media on one platform
• Can see all sales team on 1 calendar

• Positive impact: allows us to see the sales cycle and address issue
• Negative impact: Having to jump in and out of the platform as it does not work with Microsoft or Gmail. Waste of time
• Positive Impact: Can see see all of sales teams calendar in 1 place

Act! CRM

QuickBooks Desktop Pro, Adobe Acrobat DC, Microsoft Powerpoint

We manage a tourism website. In that we use various Zoho CRM products like CRM, Sales IQ, Analytics, Sales Inbox, Projects to manage the customer information and bookings. Zoho was extremely helpful in tracking our customer communication and cross selling and up selling our offerings.

• Sales IQ
• CRM
• Analytics
• Projects

• Its helpful tremendously to record all our sales activity so that we can focus on improving which areas are not performing well.

Freshworks CRM