Hunter vs. Zendesk Sell

Hunter.io is very well suited for any sales rep who is building out lists of contacts for email outreach, or for marketer's looking to reach out to PR and marketing contacts for link building campaigns. The tool is a great free option if you are doing targeted, 1:1 personalized outreach and you need a few contacts. The tool can be expensive if you are needing to reach thousands of people. A paid version of Hunter.io is not a great fit if you already pay for another list building source such as Data.com or Discover.Org.

Incentivized

I think that for a company that creates any sales and needs to house their client information, the Base is perfect. The price of the program makes it completely worth the investment. And to be able to use customizations makes it possible for any business that does sales use Base for their orders. I would say for companies that use legal contracts or binding contracts for their business, Base may be too simple for their needs. We work in tandem with a company that always has contracts going back and forth, and the build out of the customizations here weren't really going to work for them.

Incentivized

• Provides email domains very well. While some companies have a different domain for their "info@xyz.com", Hunter is able to find the domain that is being used by individuals at the company.
• For American contacts in particular it is very good at finding personal phone numbers.
• Helps to enrich the contacts that might be in a company by providing a confirmed list of employees.
• As an extra - I really like how easy it is to use. You can input the contacts name and copy-paste from the chrome extension quickly and easily. This saves a load of time when you are trying to find the right address.

Incentivized

• Integrates well with FullContact, Slack via Zapier, and Gmail and google calendar.
• Excellent mobile app for iPhone lets salespeople have data at their fingertips and enter notes at conferences, in elevators, wherever.
• Does all the basic things a salesperson needs to be productive, contacts capture, deal capture, documents, smart linking of contacts to deals, and nice reminder features.

Incentivized

• There have been times when I've search Hunter for an address on a website and it came back with no results. Then If I search the site I've often found an email address or two. So I'm curious why it wasn't able to find it with the tool, even when I could on my own?
• I'm not sure what the reasons were exactly why LinkedIn ordered the cease and desist, but I had hoped they two companies could come to terms or that at the least LinkedIn would acquire Hunter. But alas, it's not been the case.

Incentivized

• There was no ability to add prospects from a company domain or email to auto-fill any data.
• You had to type in all of the data you gathered about that prospect.
• The default only gave you two phone numbers for the company, too few.

Incentivized

The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process.

Incentivized

I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.

Incentivized

Always available and easy connection from Zendesk Support

Incentivized

Never any latency issues

Incentivized

Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.

Incentivized

This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.

Incentivized

Simple, and straight forward.

Incentivized

Hunter is a much more user-friendly version of Clearbit. I personally also find it to be more accurate than Clearbit. With Clearbit it felt like too many clicks to get to the information that you wanted. With Hunter, it is a simple copy - paste - click, to get the information you need. The additional list of contacts it provides and the verification source is also more readable.

Incentivized

Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and have different dashboards for reporting reasons. This is definitely a good alternative to Salesforce especially if you are currently using any other Zendesk products like Zendesk support.

Incentivized

Always on, always available.

Incentivized

• Hunter has vastly improved my efficiency as a seller. It saves a lot of time for a lot of different reasons.
• The ability to confirm target email addresses saves valuable time having to re-send the same email to one person with multiple different attempts.
• Hunter has a pretty generous free trial ability, which is worthwhile in order to try before you buy.

Incentivized

• Increased efficiency with a central hub for all of our customer data.
• Workflows are easy to set up and beneficial for us.
• Received minimum training, therefore it's easy to navigate.
• Reduced employee costs. Employees can spend more time completing other important tasks.

Incentivized