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ibi WebFOCUS vs. Zendesk Explore

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ibi WebFOCUS

33 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ibi WebFOCUS

    Score7 out of 10
    		N/AThe ibi™ WebFOCUS® product is an enterprise business intelligence and analytics solution equipped with data management, visual discovery, predictive analytics, and visualizations. Combining these capabilities and data science in one unified containerized platform, the WebFOCUS® solution can be used to make data-driven decisions across the enterprise and provide reports, dashboards, and customer-facing applications at scale.N/A

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    ibi WebFOCUSZendesk Explore
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ibi WebFOCUSZendesk Explore
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ibi WebFOCUSZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    7.7
    11 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports7.06 Ratings7.15 Ratings
    Customizable dashboards9.011 Ratings10.09 Ratings
    Report Formatting Templates7.011 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    9.3
    13 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis8.013 Ratings9.59 Ratings
    Formatting capabilities10.013 Ratings9.09 Ratings
    Integration with R or other statistical packages9.08 Ratings4.85 Ratings
    Report sharing and collaboration10.012 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    8.2
    11 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web10.09 Ratings6.96 Ratings
    Publish to PDF8.09 Ratings9.07 Ratings
    Report Versioning6.010 Ratings9.03 Ratings
    Report Delivery Scheduling10.011 Ratings8.97 Ratings
    Delivery to Remote Servers7.03 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    6.3
    10 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)6.08 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization7.09 Ratings7.16 Ratings
    Predictive Analytics6.07 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    9.0
    11 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)8.011 Ratings9.58 Ratings
    Role-Based Security Model10.011 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)10.011 Ratings8.07 Ratings
    Single Sign-On (SSO)8.04 Ratings10.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    5.9
    11 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access9.011 Ratings6.05 Ratings
    Mobile Application3.32 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.08 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of ibi WebFOCUS and Zendesk Explore
    Feature
    ibi WebFOCUS
    8.6
    3 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API10.01 Ratings5.34 Ratings
    Javascript API8.02 Ratings5.93 Ratings
    iFrames8.02 Ratings5.53 Ratings
    Themeable User Interface (UI)8.03 Ratings6.23 Ratings
    Customizable Platform (Open Source)9.01 Ratings7.02 Ratings
    Java API00 Ratings5.63 Ratings
    User Ratings
    ibi WebFOCUSZendesk Explore
    Likelihood to Recommend
    7.0
    (16 ratings)
    9.5
    (9 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    10.0
    (2 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (3 ratings)
    10.0
    (2 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.4
    (12 ratings)
    8.2
    (3 ratings)
    Data Sources
    9.4
    (12 ratings)
    7.3
    (3 ratings)