TrustRadius

IBM B2B Cloud Services vs. Mattermost

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM B2B Cloud Services
Score 9.3 out of 10
N/A
IBM B2B Cloud Services provide capabilities for streamlining on-boarding of trading partners. It also allows shared business process to be handled more effectively due to better visibility and control.N/A
Mattermost
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Pricing
IBM B2B Cloud ServicesMattermost
Editions & Modules
No answers on this topic
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
Offerings
Pricing Offerings
IBM B2B Cloud ServicesMattermost
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
IBM B2B Cloud ServicesMattermost
Considered Both Products
IBM B2B Cloud Services
Verified User
Anonymous
Chose IBM B2B Cloud Services
We went with IBM B2B Cloud Services because we felt that IBM has a very long track record of delivering enterprise-ready solutions to their customers. IBM professional services came in and clearly explained how they would help us integrate our current business process into the …
Himanshu Singh | TrustRadius Reviewer
Himanshu Singh
Product Manager
Chose IBM B2B Cloud Services
IBM has the better brand name and better customer support. But, one would expect a fine product from such a large organization. Although, it counts good on good customer support, nice sharing and transitioning services; it lacks feature capabilities and providing a strong …
Bruce Emmerling | TrustRadius Reviewer
Bruce Emmerling
IT Consultant
Chose IBM B2B Cloud Services
IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of …
Verified User
Anonymous
Chose IBM B2B Cloud Services
1. Low cost.
2. Support services.
3. Transition services, including planning, design, project management and testing
Mattermost
Verified User
Anonymous
Chose Mattermost
They're very similar. I think it's really a matter of preference. Again, one of the things I like about Mattermost is that it's strictly for business (atleast for us) it's different from the more mainstream messaging apps used so we can kind of separate work vs personal messages.
Verified User
Anonymous
Chose Mattermost
Slack, Microsoft Teams and Discord
Chose Mattermost
It's cheaper and similar to Slack.
You can break down your project modules better here.
It's secure and self-hosted.
Chose Mattermost
Much more expensive than most chat applications but you have more control over things by self-hosting. Your security team will be able to design a very secure place to store all your code, passwords, and internal details, but most companies will not require this. It would be …
Chose Mattermost
In comparison to Slack, where Slack is strictly for internal communication, Mattermost actually has the format to display and not alter source code. Google chat is also even more limited in comparison to Slack and Mattermost. If you collaborate on code every single day, then …
SI
Sid Iyer
BizOps Lead
Chose Mattermost
It is just as good if not better. Can be a superior option depending on the needs of your organization.
JL
Justin Leopold
Automation Architect
Chose Mattermost
These products all required cloud connectivity and licensing that was a significant cost. Mattermost allowed us to pilot this among just the Ops team and then evangelize this to the other infrastructure team. This allowed us to slowly show the value of this software and expand …
Atlas Vieira | TrustRadius Reviewer
Atlas Vieira
Ops and Project Analyst
Chose Mattermost
Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.
Verified User
Anonymous
Chose Mattermost
We used to have Mattermost and now we have Microsoft Teams. They are both very similar. Mattermost and Microsoft Teams are both great for communicating internally via calls, chats, meetings, etc. They are also both easy to set up an use. However, the Microsoft Teams mobile app …
Verified User
Anonymous
Chose Mattermost
to reduce cost we shifted to Mattermost.
Verified User
Anonymous
Chose Mattermost
Mattermost works better in that there aren’t constant updates and changes which can make finding past messages difficult. Mattermost also works better for channel creation and communication
Verified User
Anonymous
Chose Mattermost
Slack is by far my personal favorite due to the age of the platform and the maturity of the features. Mattermost is a close 2nd-
Sanjay Singh | TrustRadius Reviewer
Sanjay Singh
Business Development Manager
Chose Mattermost
Honestly iv just used these two but when it comes to customization, they don't come close to Mattermost. Slack and Teams are Less flexible, Not self hosted. Not Open source,etc I will also say that i noticed integration capabilities are very limited with teams and slack and not …
David Noah | TrustRadius Reviewer
David Noah
Controls Engineer
Chose Mattermost
Mattermost is much faster and easier to use. It also has many more features beyond chat. They are more customizations and features for workflow and messaging on this platform also. The ability to integrate with other platforms via plugins, the security features, and the open …
Verified User
Anonymous
Chose Mattermost
Mattermost is easier to use, faster, and less resource-intensive. Cross-platform support is great, and the mobile experience is awesome.
Verified User
Anonymous
Chose Mattermost
I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among …
Verified User
Anonymous
Chose Mattermost
We selected mattermost since we can control storage of our data. Slack is a great tool and offers more robust features compared to mattermost. However, the previously mentioned reason & the competitive pricing allowed us to stick with mattermost.
Verified User
Anonymous
Chose Mattermost
key selling points for us was that its open source and can be self hosted.
Verified User
Anonymous
Chose Mattermost
Mattermost is cheaper and offers the possibility of self-hosting compared to other competitors. This is a great advantage for our company.
Verified User
Anonymous
Chose Mattermost
Microsoft Teams feels quite clunky and the video chat is buggy. Slack is close but maybe not quite as feature-rich. Mattermost just feels like the right tool for a company my size ~1000+ users. No one has had any major issues with this tool and there haven't been any …
Abhigyan Tiwari | TrustRadius Reviewer
Abhigyan Tiwari
Senior Software Engineer
Chose Mattermost
First of all, we don't lose messages; we can see or search messages from any point in the past. Second, it offers to manage the whole product ourselves from hosting to serving users of our organisation. We feel that we have full control over data, managing users, …
Features
IBM B2B Cloud ServicesMattermost
Project Management
Comparison of Project Management features of Product A and Product B
IBM B2B Cloud Services
8.2
Ratings
6% above category average
Mattermost
8.3
Ratings
7% above category average
Task Management8.70 Ratings7.00 Ratings
Gantt Charts7.90 Ratings8.40 Ratings
Scheduling8.70 Ratings8.40 Ratings
Workflow Automation8.70 Ratings7.40 Ratings
Mobile Access6.60 Ratings9.10 Ratings
Search8.40 Ratings8.90 Ratings
Visual planning tools8.60 Ratings9.00 Ratings
Communication
Comparison of Communication features of Product A and Product B
IBM B2B Cloud Services
8.4
Ratings
6% above category average
Mattermost
8.4
Ratings
6% above category average
Chat7.80 Ratings9.20 Ratings
Notifications8.70 Ratings8.40 Ratings
Discussions8.60 Ratings8.80 Ratings
Surveys8.00 Ratings8.90 Ratings
Internal knowledgebase9.50 Ratings6.10 Ratings
Integrates with GoToMeeting7.00 Ratings8.90 Ratings
Integrates with Gmail and Google Hangouts8.00 Ratings8.70 Ratings
Integrates with Outlook9.60 Ratings8.30 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
IBM B2B Cloud Services
8.3
Ratings
5% above category average
Mattermost
9.1
Ratings
14% above category average
Versioning8.90 Ratings9.00 Ratings
Video files8.90 Ratings9.30 Ratings
Audio files7.90 Ratings9.30 Ratings
Document collaboration8.90 Ratings7.90 Ratings
Access control7.90 Ratings9.90 Ratings
Advanced security features8.80 Ratings9.00 Ratings
Integrates with Google Drive6.00 Ratings8.60 Ratings
Device sync8.90 Ratings10.00 Ratings
Best Alternatives
IBM B2B Cloud ServicesMattermost
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Troop Messenger
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Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
IBM B2B Cloud ServicesMattermost
Likelihood to Recommend
8.6
(0 ratings)
7.8
(0 ratings)
Likelihood to Renew
-
(0 ratings)
6.4
(0 ratings)
Usability
-
(0 ratings)
6.4
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
Ease of integration
-
(0 ratings)
7.0
(0 ratings)
User Testimonials
IBM B2B Cloud ServicesMattermost
Likelihood to Recommend
Improve responsiveness by supporting any data type or format with over 300,000 pre-connected trading entities. Fast implementations and lower start up costs provided by IBM B2B Cloud Services solutions. One solution to help you consolidate disparate file transfer activity
and facilities, making them easier to integrate with your internal
systems
Verified User
Anonymous
Read full review
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Verified User
Anonymous
Read full review
Pros
  • The product works well with CRM packages like Microsoft CRM.
  • It provides a well designed, automated system of marketing communications with limited interactions from staff.
  • The system works very well with different types of platforms including mobile web services.
Bruce Emmerling | TrustRadius Reviewer
Bruce Emmerling
IT Consultant
Read full review
  • Easy intergration to our main CRM (Monday.com)
  • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
  • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.
Verified User
Anonymous
Read full review
Cons
  • The learning curve is steep on this product. My group had to do a lot of training to feel like we were up to speed on the product.
  • I would definitely recommend some in-house training for employees about to use this product. This will help employees get the most out of the product for a better ROI.
  • The user interface could use a refresh. Seems to be a bit stale compared to a few other products we looked at.
Verified User
Anonymous
Read full review
  • Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
  • I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
RF
Ryne Fiebig
Chiropractor
Read full review
Usability
No answers on this topic
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer
María Lucía Santagata
Coordinadora Ssr
Read full review
Support Rating
No answers on this topic
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Angela Goldsmith, PMP | TrustRadius Reviewer
Angela Goldsmith, PMP
Director of Systems Development
Read full review
Implementation Rating
No answers on this topic
This went as expected. No surprises or major hurdles.
Verified User
Anonymous
Read full review
Alternatives Considered
We went with IBM B2B Cloud Services because we felt that IBM has a very long track record of delivering enterprise-ready solutions to their customers. IBM professional services came in and clearly explained how they would help us integrate our current business process into the IBM B2B Cloud Services product. This gave us the confidence and trust to go with IBM over a lesser-known competitor.
Verified User
Anonymous
Read full review
Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.
Atlas Vieira | TrustRadius Reviewer
Atlas Vieira
Ops and Project Analyst
Read full review
Return on Investment
  • Positive - Good transparency
  • Positive - Good sharing capabilities
  • Negative - Not able to support large datasets
Himanshu Singh | TrustRadius Reviewer
Himanshu Singh
Product Manager
Read full review
  • The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
  • When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
  • We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.
Abhigyan Tiwari | TrustRadius Reviewer
Abhigyan Tiwari
Senior Software Engineer
Read full review
ScreenShots

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.