IBM Cognos Analytics vs. Zendesk Explore
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 IBM Cognos Analytics | Score6.8 out of 10 | N/A | IBM Cognos is a full-featured business intelligence suite by IBM, designed for larger deployments. It comprises Query Studio, Reporting Studio, Analysis Studio and Event Studio, and Cognos Administration along with tools for Microsoft Office integration, full-text search, and dashboards. | $10 per month per user |
 Zendesk Explore | Score8.7 out of 10 | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
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| IBM Cognos Analytics | Zendesk Explore | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 9.5 |
| Likelihood to Renew | 9.4 | - |
| Usability | 8.1 | 10.0 |
| Availability | 8.6 | - |
| Performance | 9.0 | - |
| Support Rating | 10.0 | 10.0 |
| In-Person Training | 8.7 | - |
| Online Training | 8.0 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 7.0 | - |
| Data Sharing and Collaboration | 8.6 | 8.2 |
| Data Sources | 8.3 | 7.3 |
| Ease of integration | 6.0 | - |
| Product Scalability | 8.2 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 7.0 | - |