IBM MaaS360 vs. ManageEngine Mobile Device Manager Plus

Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.

Incentivized

An amazing solution for an organisation of up to 25 devices as they offer a free subscription. You could use this to trial the product at your organisation. The perfect fit for any size of organisation with the software being simple enough for non-technical staff to be able to deploy and manage devices.

• It's a robust and intuitive UEM that it is very easy to use and Install.
• It's easy to protect our data and information on every device.
• Increase mobile security and threat management. Hence improves our cyber security.
• Seamless integration with all our security system to boost our security on all our devices.

Incentivized

• Integration with our user system (Windows Active Directory/Azure).
• An amazing feature which automatically syncs users from our central source so we don't have to do this manually, reducing errors and automating the staff onboarding experience. This also allows groups which we can use to target devices / profiles.
• Remote control of devices.
• Being able to remotely screen share and take control of devices allowed us to instantly respond and resolve issues with settings/apps on our users devices without having to bring the devices into the office allowing a quicker resolution of problem and minimising impact to business.
• Simple Setup
• The configuration of devices through profiles is incredibly easy to do, yet flexible with numerous options we can enable. The best feature ultimately is the simplicity. You just select the options you want without having to select 10 other required settings.
• Responsive support.
• On a few occasions we had some issues (down to user error) we were able to joing live chat with support and within a matter of minutes they were able to show us where we went wrong before anyone noticed the mistake.

• After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
• Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
• Too many alerts.

Incentivized

• Documents are sorted by some random order by default, users need to manually select "sort by A-Z", and even by doing so, coming out of documents and back in will reset the order to the random one. Would be amazing if A-Z was default, or if I could find out what this default order was to edit the files accordingly.
• Playing audio files from the app is approached as if it was a video: if you come out of the app or lock the screen, the audio will stop. Would be great if it could act like music apps and keep playing with locked screen.

Incentivized

Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to

Incentivized

We would be very likely to renew unless there were unforeseen changes to our budget.

Incentivized

Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence

Incentivized

The ManageEngine Mobile Device Manager Plus overall usability is very good. So far, they provided all functionalities that we need to manage mobile devices and also applications deployment and security.

Never had an outage in 11 years of using this solution

Incentivized

typically very consistent but occasionaly some lag

Incentivized

MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.

Incentivized

The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes

Incentivized

To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.

Incentivized

Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune

Incentivized

After exploring some MDM system, we choose ManageEngine Mobile Device Manager Plus as the out-of-the-box features and functionalities meet our business needs, reasonable license cost, reputable company, and provide good supports.

Rock solid, consistent solution

Incentivized

• MaaS360 has helped reduce the costs associated with managing and securing mobile services, like the cost of IT support and the cost of replacing lost devices.
• MaaS360 has helped our remote sales team make sure they always have the latest information hence reducing any miscommunication with the customer.

Incentivized

• Positive : Reduced data breaches, improved compliance, and secure mobile access can lead to cost savings
• Positive : Secure and easy access to corporate resources on mobile devices can improve employee satisfaction
• Negative :Us Still needs improvement, Training is must before usage