IBM Sterling Order Management vs. Narvar

I would be interested to know how much is out-of-the-box and how much customization a specific organization's requirement would be

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

• A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates.
• Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies.
• One source of order information to provide customers with accurate and timely alerts and updates.

Incentivized

• Their client success team is pretty attentive & helpful.
• Ease of using the tool.
• UX Design of the platform tools

Incentivized

• Selling the product as more micro managed modules

Incentivized

• Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Incentivized

It is a great product in the OMS space

Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

Incentivized

Integration framework provided by Sterling OMS is much more flexible than other OMS solutions.

Incentivized

I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.

Incentivized

• Improved Order life cycle & Reverse logistics

• Reduce contact center volume.
• Increase NPS.

Incentivized