IBM Watson Discovery vs. Laserfiche

Whether using it as a standalone search tool, integrating with other IBM Watson products, or using the API to integrate with proprietary or third-party systems and applications, Watson Discovery addresses these and many other scenarios where document search is required -- understand- if here documents can be pdf, doc, txt files, websites, among other formats --, don't confuse Watson Discovery with EDRMS (Electronic document and records management system) software, Discovery goes further, allowing text search to be done within a context using natural language (NLU) and returning not only the search term but also insights and related issues. File indexing works very well, and training Discovery so that documents and technical terms are learned a bit of work, but it can be reduced by using some of the learning models already trained and available for use.

Incentivized

Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.

Incentivized

• Help us analyse and extract useful data points and insights.
• Powerful API which is both fast and accurate.
• Can analyse almost every type of file including word, pdf, excel, txt etc.
• No need to hire anyone or a freelancer to extract the data.

Incentivized

• It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
• Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
• Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.

Incentivized

• I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
• The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
• Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.

Incentivized

• The could have better options for read only users, the minimum option for read only users is 200.
• More competitive material of why Laserfiche is better than the other products out there.
• They could use a more robust capture engine that could be used for unstructured documents.

Incentivized

We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.

Incentivized

IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.

Incentivized

It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.

Incentivized

I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.

Incentivized

Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.

Incentivized

Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.

Incentivized

I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.

Incentivized

Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.

Incentivized

To be entirely honest, in my review, I have used Elasticsearch in the past, but not in a way similar to that I am using Discovery, and I cannot honestly say that I can compare the two because I used Elasticsearch in infrastructure management and monitoring setup while using the ELK stack (Elasticsearch - Logstash and Kibana).

Incentivized

Laserfiche is a much more focused product that simply and accurately fills our need for routine reporting and record keeping. By taking time to work on the design of the form you can anticipate the user's needs and possible areas where further explanation may be required. By prefilling the most likely/desired report responses you can greatly reduce the amount of time a user spends completing each report.

Incentivized

• IBM Watson Discovery has had only positive impacts on our overall business objective of providing quality customer service and timely resolutions for our clients.
• The use of this integration has made life easier for our customer service team, who can now resolve cases for customers quicker and easier.
• Our company prides itself on the service and expertise we're able to provide for our customers and IBM Watson Discovery has only made that task easier for our employees to perform.

Incentivized

• The centralized repository of digitized documents allows users from different departments to collaborate and use the same documents, effortlessly and seamlessly. This has been a tremendous value to organizational efficiency and accuracy.
• Business Process Automation has increased the capacity of a fixed workforce. By reducing the workload of individuals on repetitive tasks, it allows them to work on higher-value tasks.
• Business Process Automation increases accuracy as well by defining a clear process with forms, emails, and document routing on each step. This leads to greater worker productivity.

Incentivized