IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.
$500
per month per subscription
ServiceNow Now Platform
Score 9.1 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
N/A
Pricing
IBM watsonx Orchestrate
ServiceNow Now Platform
Editions & Modules
Essential
$500
per month per subscription
Essentials
$500
per month Per subscription
Standard
Enterprise
Standard
Enterprise
per month Per subscription
No answers on this topic
Offerings
Pricing Offerings
IBM watsonx Orchestrate
ServiceNow Now Platform
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
IBM watsonx Orchestrate can be deployed and run on IBM Cloud, AWS, or on-premises. Prices shown are indicative, may vary by country, exclude any applicable taxes and duties, and are subject to product offering availability in a locale.
—
More Pricing Information
Community Pulse
IBM watsonx Orchestrate
ServiceNow Now Platform
Considered Both Products
IBM watsonx Orchestrate
Verified User
Anonymous
Chose IBM watsonx Orchestrate
I think this product's got a lot more use cases from a business standpoint. I find the other products are very based in end users and also the orchestrator has a lot more agnostic connections to a lot of products, whereas Microsoft is very Microsoft dominated and the other …
The other solution provides far more capabilities but at a much higher price and far more complexity. The IBM watsonx Orchestrate tool is less expensive (about 25% of the other solution) while being good enough for what we needed and being easy to use.
Strong ITSM and HR workflow automation with governance, ServiceNow excels in IT/HR but lacks flexibility for cross-departmental use cases such as demand planning, finance close, or procurement analytics. Orchestrate supports a broader set of enterprise functions beyond IT …
Google Cloud Dialogflow, Amazon Lex, and Azure AI Bot Service were assessed before selecting IBM watsonx Assistant. The primary reason we used IBM watsonx Assistant is the ability to remember diverse contexts during the multiphase bookings and to support multiple languages that …
The code generation feature of IBM watsonx Assistant was slightly better than in ChatGPT and Vertex AI. However that might change in the future since AI engines are evolving very quickly.
Similar positions for similar purposes include Google Cloud DialogFlow and Azure AI Bot Service that I have considered. As opposed to Dialogflow, IBM watsonx Assistant is more tightly linked to comprehensive analytical units that provide clearer and more comprehensive data …
My experience working with Microsoft Bot Framework and Dialogflow has shown that Watson Assistant features an intuitive interface combined with powerful analytics. We selected Watson Assistant because it strikes an excellent balance between providing powerful capabilities while …
Make has more community of workflows to follow that have been redeveloped and are available for download. Selecting WxO is based on our trust level with IBM and the propositions of the Granite model being less biased, more business trained, and the ecosystem allowing for …
I selected IBM watsonx Assistant so I could maintain the NLP/NLU processing from our last supplier (which was not Twilio). Since we switched, I have not liked IBM watsonx Assistant so much. We are sincerely thinking about changing it to a new one, the Kore.AI which seems easier …
I used ConnectWise previously as a ticketing module prior to a company acquisition where our new parent company moved us from ConnectWise to ServiceNow Now Platform because it was the tool they were using. All of our core functionality remained in moving between the tools, …
The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership …
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well …
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is …
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, …
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and …
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the …
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more …
In our case, it is well-suited for workday integration, which allows us to automate the entire workflow. However, we are still working on the O9 platform integration, which we feel is less appropriate, and integrating the workflow into the platform.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
IBM Watson simply works well for my organisation. We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with. The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
With the growing use of AI and chatbots, it's very easy to use, and the conversational language makes it easier than keyword searches in a document. The contextual language processing is impressive. It's easy to integrate into our internal portal. The use of this tool would depend on each company's security and data sensitivity.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
I think this product's got a lot more use cases from a business standpoint. I find the other products are very based in end users and also the orchestrator has a lot more agnostic connections to a lot of products, whereas Microsoft is very Microsoft dominated and the other products are very technical and not business focused.
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
From past 3+ years I am using IBM Watson in our current project easily can implement and manage and monitor user how their using. Is there and update also just update dialog is just enough to change no need to touch any other templates. Multiple language will support, and action and dialog speak recognize chatbot we can create as per client requirement. Overall, as of now good experience with IBM Watson.
The clients have received additional, rather enhanced, individual conversion rates of users who interact with the virtual assistant.
Due to the introduction of automated methods of handling a majority of the calls that are made, many call center agents are thus left to handle only complicated cases.
According to a more advanced understanding of patterns, the assistant has been critical in suggesting solutions and thus drove optional revenue management.
The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
