TrustRadius: an HG Insights company

iCharts vs. Zendesk Explore

Save this comparison

Save this comparison

iCharts

4 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iCharts

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		iCharts is a Business Intelligence and Analytics solution for NetSuite. With this solution, users can transform their NetSuite data into interactive, real-time analytics without leaving their NetSuite dashboard. iCharts includes drag-and-drop chart creation and best-practice templates. The vendor’s value proposition is that iCharts accelerates an organization’s analytics strategy by empowering their team with the critical data-driven tools they need.

    $10,000

    per installation

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    iChartsZendesk Explore
    Editions & Modules
    Professional
    $10,000
    per installation
    Business
    15,000
    per installation
    Elite
    $25,000
    per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    iChartsZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$3,000 per installationNo setup fee
    Additional DetailsBased on number of NetSuite licenses—
    More Pricing Information
    Features
    iChartsZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of iCharts and Zendesk Explore
    Feature
    iCharts
    9.0
    2 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Customizable dashboards10.02 Ratings10.09 Ratings
    Report Formatting Templates8.01 Ratings9.97 Ratings
    Pixel Perfect reports00 Ratings7.15 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of iCharts and Zendesk Explore
    Feature
    iCharts
    9.0
    2 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis9.02 Ratings9.59 Ratings
    Report sharing and collaboration9.02 Ratings10.09 Ratings
    Formatting capabilities00 Ratings9.09 Ratings
    Integration with R or other statistical packages00 Ratings4.85 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of iCharts and Zendesk Explore
    Feature
    iCharts
    10.0
    1 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web10.01 Ratings6.96 Ratings
    Publish to PDF00 Ratings9.07 Ratings
    Report Versioning00 Ratings9.03 Ratings
    Report Delivery Scheduling00 Ratings8.97 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of iCharts and Zendesk Explore
    Feature
    iCharts
    8.0
    1 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.01 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization00 Ratings7.16 Ratings
    Predictive Analytics00 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of iCharts and Zendesk Explore
    Feature
    iCharts
    8.7
    2 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.02 Ratings9.58 Ratings
    Role-Based Security Model8.02 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.02 Ratings8.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Single Sign-On (SSO)00 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of iCharts and Zendesk Explore
    Feature
    iCharts
    10.0
    2 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access10.01 Ratings6.05 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile10.02 Ratings9.06 Ratings
    Mobile Application00 Ratings8.32 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of iCharts and Zendesk Explore
    Feature
    iCharts
    -
    Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API00 Ratings5.34 Ratings
    Javascript API00 Ratings5.93 Ratings
    iFrames00 Ratings5.53 Ratings
    Java API00 Ratings5.63 Ratings
    Themeable User Interface (UI)00 Ratings6.23 Ratings
    Customizable Platform (Open Source)00 Ratings7.02 Ratings
    User Ratings
    iChartsZendesk Explore
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.5
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    5.0
    (1 ratings)
    8.2
    (3 ratings)
    Data Sources
    4.0
    (1 ratings)
    7.3
    (3 ratings)