iET ITSM vs. Mojo Helpdesk

iET ITSM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iET ITSM	Score 7.8 out of 10	N/A	iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management.	N/A
Mojo Helpdesk	Score 8.2 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$0 Includes 10 agents

Pricing

iET ITSM

Mojo Helpdesk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
iET ITSM	Mojo Helpdesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	iET ITSM	Mojo Helpdesk

Features

iET ITSM

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iET ITSM - Ratings	Mojo Helpdesk 9.8 Ratings 20% above category average
Organize and prioritize service tickets	00 Ratings	10.00 Ratings
Expert directory	00 Ratings	10.00 Ratings
Subscription-based notifications	00 Ratings	10.00 Ratings
ITSM collaboration and documentation	00 Ratings	9.00 Ratings
Ticket creation and submission	00 Ratings	10.00 Ratings
Ticket response	00 Ratings	10.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	iET ITSM - Ratings	Mojo Helpdesk 10.0 Ratings 24% above category average
External knowledge base	00 Ratings	10.00 Ratings
Internal knowledge base	00 Ratings	10.00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	iET ITSM - Ratings	Mojo Helpdesk 10.0 Ratings 25% above category average
Customer portal	00 Ratings	10.00 Ratings
Social integration	00 Ratings	10.00 Ratings
Email support	00 Ratings	10.00 Ratings
Help Desk CRM integration	00 Ratings	10.00 Ratings

User Ratings
	iET ITSM	Mojo Helpdesk
Likelihood to Recommend	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	iET ITSM	Mojo Helpdesk
Likelihood to Recommend	No answers on this topic	For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	iET ITSM Screenshots	Mojo Helpdesk Screenshots