TrustRadius

iFax vs. WestFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iFax
Score 8.8 out of 10
N/A
HIPAA-compliant fax. With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses. The vendor states iFax has earned theN/A
WestFax
Score 0.0 out of 10
N/A
WestFax, headquartered in Greenwood Village, Colorado, offers cloud based HIPAA compliant fax. Its APIs enable users to send, receive and track faxes, or send faxes from within applications without the expense of complicated custom hardware and software solutions.N/A
Pricing
iFaxWestFax
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
iFaxWestFax
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
iFaxWestFax
Considered Both Products
iFax
Verified User
Anonymous
Chose iFax
I researched both eFax and iFax, but ultimately went with the iFax company. The level of technical support and the efficiency of the sales team impressed me and really helped make my overall decision. I want a product that is powered by real people that I can easily talk to …
Chose iFax
compared to other fax over the internet companies, iFax is the best, easiest and quickest one I've ever used. The other ones that I've used in the past no longer exist and should say something about iFax. They have managed to stay afloat among a sea of garbage companies that do …
Chose iFax
it was a phone based product not a computer product when I used it, but I believe it is also a computer product also.
Chose iFax
iFax is free depending on the number of faxes you are sending. Bu the paid plans are reasonable and affordable. I have not used any other fax software, I do not know how ifax stacks against the competition but based on what I have seen, ifax will give them a run for their …
Verified User
Anonymous
Chose iFax
the services were honestly the same but efax forces you to add a credit card so that they can charge you once a month in order to get their free trial. I only sent one fax with efax this year and canceled immediately. at least with ifax I can send one small document per month.
Chose iFax
I prefer iFax because they have a genuine free version account, which is perfect for my business right now. I've used eFax in the past, but only for their trial period. Even the lowest paid plan with eFax was unnecessary for my level of usage and it didn't make sense for me to …
WestFax

No answer on this topic

Best Alternatives
iFaxWestFax
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iFaxWestFax
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
iFaxWestFax
Likelihood to Recommend
iFax is the best for people who need to submit documents to government agencies and offices that don't use email as a means to sends pdf files and other forms of documents like word, excel, etc. It is best for those who only need to send less than 5 pages of documents to the recipient.
AJ Morin | TrustRadius Reviewer
Read full review
No answers on this topic
Pros
  • The sign-up to use their service was really easy.
  • The online dashboard for my account was intuitive and had a nice look.
  • Setting up the account so I was ready to send my first fax was smooth and simple.
  • Sending my first fax was very simple and took very little time.
MM
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No answers on this topic
Cons
  • I would like to see a better price package that caters to small clinics.
  • The clarity of uploaded logo images is not the best and improvement is needed to promote a more professional look.
  • I am not aware of any referral offers for small business that refer other clinics to use the product, which would be helpful to all parties.
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
I researched both eFax and iFax, but ultimately went with the iFax company. The level of technical support and the efficiency of the sales team impressed me and really helped make my overall decision. I want a product that is powered by real people that I can easily talk to and will respond in a timely manner
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Having faxing capabilities makes my company look more professional.
  • It is helpful to have faxing capabilities to better communicate with other providers as well as insurance companies, however I have only noted a small ROI at this time.
  • With faxing capabilities my referrals have increased from providers.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

iFax Screenshots

Screenshot of the dashboard where users can send and receive fax through filling all the needed information and preferred time. This helps users to schedule a fax that needs to be sent in a preferred schedule/time.Screenshot of Professional Settings, where users can customize their profile's privacy, and the information to be shown in faxes.Screenshot of a customizable fax number depending on preferred location.Screenshot of the screen where users can: Scan: Capture documents with the mobile scanner, included in apps. Import: Connect to cloud storage platforms, import documents, and fax them securely. Fax: Use the iFax website or mobile fax apps to fax from any device. Store: Maintain an encrypted fax history in the cloud for optimal security and accessibility.Screenshot of New fax number creation (or use an existing number). - Dedicated fax numbers are available to new users - Transfer an existing business fax number to keep it so there is no need to update contacts and print-ads - Porting an existing fax number takes 3-5 days - A toll-free number can be generated, or a fax local numberScreenshot of iFax uses military-grade 256-bit AES end-to-end encryption, helping businesses to comply with HIPAA, GLBA, and other strict security guidelines. All faxes sent and received have complete audit trails, making iFax a fax solution for regulated industries like legal, finance, healthcare, insurance, and real estate.