IFS Assyst

IFS Assyst

IFS Assyst

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IFS Assyst	Score 10.0 out of 10	N/A	IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).	N/A

Pricing

IFS Assyst

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
IFS Assyst
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	IFS Assyst
Considered Both Products	IFS Assyst Verified User Anonymous Chose IFS Assyst Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system. Incentivized Helpful? Verified User Anonymous Chose IFS Assyst We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM. Incentivized Helpful?

Features

IFS Assyst

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	IFS Assyst 8.9 Ratings 9% above category average
Organize and prioritize service tickets	10.00 Ratings
Expert directory	9.00 Ratings
Service restoration	9.00 Ratings
Self-service tools	9.00 Ratings
Subscription-based notifications	9.00 Ratings
ITSM collaboration and documentation	9.00 Ratings
ITSM reports and dashboards	7.00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	IFS Assyst 9.0 Ratings 9% above category average
Configuration mangement	10.00 Ratings
Asset management dashboard	9.00 Ratings
Policy and contract enforcement	8.00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	IFS Assyst 8.7 Ratings 4% above category average
Change requests repository	10.00 Ratings
Change calendar	7.00 Ratings
Service-level management	9.00 Ratings

Best Alternatives
	IFS Assyst
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	IFS Assyst
Likelihood to Recommend	9.0 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)

User Testimonials
	IFS Assyst
Likelihood to Recommend	Axios assyst is for organisations that want to improve and automate processes. Verified User Anonymous Read full review
Pros	It was a low cost solution The service catalog is an ITIL compatible format Incentivized Verified User Anonymous Read full review
Cons	Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used. Axios service desk does not offer much help, our internal technical people know more than their support analysts. Verified User Anonymous Read full review
Likelihood to Renew	At this point, we are stuck with it. We can't afford a change at this point. Incentivized Verified User Anonymous Read full review
Alternatives Considered	We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM. Incentivized Verified User Anonymous Read full review
Return on Investment	Replacement of 3 systems with Axios assyst Integration with other enterprise systems Verified User Anonymous Read full review
ScreenShots