TrustRadius: an HG Insights company

IFS Assyst

Score10 out of 10

7 Reviews and Ratings

Get a Demo

What is IFS Assyst?

IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).

Categories & Use Cases

Key Features

Learn about the best (and worst!) features IFS Assyst has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of IFS Assyst's features
View all features

Top Performing Features

  • Organize and prioritize service tickets

    Prioritize tickets to ensure most urgent are tackled first

    Category average: 9

  • Configuration mangement

    Database for tracking and reporting all business assets

    Category average: 8.6

  • Change requests repository

    Single repository of all planned changes and releases

    Category average: 8.4

Areas for Improvement

  • Policy and contract enforcement

    Ensuring that requesters have eligibility before fullfullment

    Category average: 7.9

  • ITSM reports and dashboards

    Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

    Category average: 8.2

  • Change calendar

    Calendar showing change schedule to stakeholders

    Category average: 8.4

Reviews

What users are saying about IFS Assyst.
View all reviews

The right tool for ITIL implementation

Verified User
Administrator in Information Technology (1001-5000 employees employees)

Pros

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product

Cons

  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.

Return on Investment

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems

Other Software Used

JIRA Service Desk

Axios did not Assyst

Incentivized
Verified User
Analyst in Information Technology (1001-5000 employees employees)

Pros

  • It was a low cost solution
  • The service catalog is an ITIL compatible format

Cons

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.

Return on Investment

  • Increased handle time per incident by Help Desk
  • Difficulty for other IT teams with creating and following up on incidents or requests
  • The people responsible for the purchase decision and implementation are no longer with the company.

Related Products

Products similar to IFS Assyst that may also meet your needs.
All comparisons
BMC Helix ITSM
CompareLearn more
ServiceNow IT Service Management
CompareLearn more
IBM Control Desk, feature of Maximo
CompareLearn more
Cherwell Service Management (discontinued)
CompareLearn more
Ivanti Neurons for ITSM
CompareLearn more
CA Service Management, with CA Service Desk Manager
CompareLearn more
Hornbill Supportworks ITSM
CompareLearn more