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IGT Customer 360 vs. Totango

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IGT Customer 360

Totango

409 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IGT Customer 360

    		N/AN/AIGT‘s Customer 360 is an Artificial Intelligence (AI) enabled analytics framework for the customer experience that helps companies understand their customer profiles, purchase behaviour and engagement preferences using combinations of customer attributes, algorithm outputs and product & purchase preferences.N/A

    Totango

    Score7.8 out of 10
    		N/ATotango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.N/A
    Pricing
    IGT Customer 360Totango
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IGT Customer 360Totango
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
    More Pricing Information
    Features
    IGT Customer 360Totango
    Security
    Comparison of Security features of IGT Customer 360 and Totango
    Feature
    IGT Customer 360
    -
    Ratings
    Totango
    8.5
    182 Ratings
    Role-based user permissions00 Ratings8.5182 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of IGT Customer 360 and Totango
    Feature
    IGT Customer 360
    -
    Ratings
    Totango
    8.5
    216 Ratings
    API00 Ratings6.9149 Ratings
    Integration with Salesforce.com00 Ratings9.5173 Ratings
    Integration with Marketo00 Ratings9.035 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of IGT Customer 360 and Totango
    Feature
    IGT Customer 360
    -
    Ratings
    Totango
    8.1
    247 Ratings
    Product usage00 Ratings8.1243 Ratings
    Help desk / support tickets00 Ratings8.2160 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of IGT Customer 360 and Totango
    Feature
    IGT Customer 360
    -
    Ratings
    Totango
    8.1
    260 Ratings
    NPS surveys00 Ratings9.4124 Ratings
    Sponsor tracking00 Ratings6.16 Ratings
    Customer profiles00 Ratings7.9251 Ratings
    Automated workflow00 Ratings9.1240 Ratings
    Internal collaboration00 Ratings7.7226 Ratings
    Customer health scoring00 Ratings7.5253 Ratings
    Customer segmentation00 Ratings8.7243 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of IGT Customer 360 and Totango
    Feature
    IGT Customer 360
    -
    Ratings
    Totango
    8.3
    254 Ratings
    Customer health trends00 Ratings8.4243 Ratings
    Engagement analytics00 Ratings8.8229 Ratings
    Revenue forecasting00 Ratings7.7175 Ratings
    Dashboards00 Ratings8.4237 Ratings
    User Ratings
    IGT Customer 360Totango
    Likelihood to Recommend
    -
    (0 ratings)
    9.1
    (261 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.3
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (95 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.7
    (93 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)