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iMind vs. MiContact Center

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iMind

2 Reviews and Ratings

MiContact Center

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iMind

    Score10 out of 10
    		N/AMind allows its users to set up video conferences with up to 200 speakers (video+audio) or up to 1000 speakers (audio). Mind’s option of customization video quality is tailored for launching conferences during periods of network overload. Meanwhile, Mind also implements a variety of instruments for workspace organization. For instance, Mind released an opportunity for sharing the boards that allows all participants to edit them together during meetings and brainstorms. Mind has its own file…

    $9.99

    per month per user

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    iMindMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    iMindMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iMindMiContact Center
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of iMind and MiContact Center
    Feature
    iMind
    9.4
    2 Ratings
    MiContact Center
    -
    Ratings
    High quality audio10.02 Ratings00 Ratings
    High quality video10.02 Ratings00 Ratings
    Low bandwidth requirements9.02 Ratings00 Ratings
    Mobile support8.72 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of iMind and MiContact Center
    Feature
    iMind
    10.0
    2 Ratings
    MiContact Center
    -
    Ratings
    Desktop sharing10.02 Ratings00 Ratings
    Whiteboards10.02 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of iMind and MiContact Center
    Feature
    iMind
    10.0
    2 Ratings
    MiContact Center
    -
    Ratings
    Calendar integration10.02 Ratings00 Ratings
    Meeting initiation10.02 Ratings00 Ratings
    Record meetings / events10.02 Ratings00 Ratings
    Slideshows10.02 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of iMind and MiContact Center
    Feature
    iMind
    10.0
    2 Ratings
    MiContact Center
    -
    Ratings
    Live chat10.02 Ratings00 Ratings
    Audience polling10.01 Ratings00 Ratings
    Q&A10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of iMind and MiContact Center
    Feature
    iMind
    10.0
    2 Ratings
    MiContact Center
    -
    Ratings
    User authentication10.02 Ratings00 Ratings
    Participant roles & permissions10.02 Ratings00 Ratings
    Confidential attendee list10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of iMind and MiContact Center
    Feature
    iMind
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of iMind and MiContact Center
    Feature
    iMind
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    iMindMiContact Center
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.5
    (2 ratings)