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IncidentIQ vs. Microsoft System Center Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IncidentIQ

    Score9.2 out of 10
    N/AFrom help ticketing to IT asset management and beyond, the IncidentIQ platform aims to transform the way school districts provide and manage services. The suite includes iiQ Assets, iiQ Ticketing, and (for iiQ Ticketing) the Facilities add-on, designed to make submitting maintenance requests simple and efficient.N/A

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    IncidentIQMicrosoft System Center Service Manager
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IncidentIQMicrosoft System Center Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    IncidentIQMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of IncidentIQ and Microsoft System Center Service Manager
    Feature
    IncidentIQ
    -
    Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets00 Ratings8.04 Ratings
    Expert directory00 Ratings7.03 Ratings
    Service restoration00 Ratings7.04 Ratings
    Self-service tools00 Ratings8.75 Ratings
    Subscription-based notifications00 Ratings7.04 Ratings
    ITSM collaboration and documentation00 Ratings9.76 Ratings
    ITSM reports and dashboards00 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of IncidentIQ and Microsoft System Center Service Manager
    Feature
    IncidentIQ
    -
    Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement00 Ratings9.86 Ratings
    Asset management dashboard00 Ratings8.77 Ratings
    Policy and contract enforcement00 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of IncidentIQ and Microsoft System Center Service Manager
    Feature
    IncidentIQ
    -
    Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository00 Ratings6.16 Ratings
    Change calendar00 Ratings6.05 Ratings
    Service-level management00 Ratings8.05 Ratings
    User Ratings
    IncidentIQMicrosoft System Center Service Manager
    Likelihood to Recommend
    -
    (0 ratings)
    8.8
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (2 ratings)