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Infor Birst vs. Zendesk Explore

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Infor Birst

186 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infor Birst

    Score5.3 out of 10
    		N/AInfor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.N/A

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Infor BirstZendesk Explore
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Infor BirstZendesk Explore
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Infor BirstZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    7.4
    77 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports7.068 Ratings7.15 Ratings
    Customizable dashboards8.077 Ratings10.09 Ratings
    Report Formatting Templates7.159 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    7.0
    78 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis8.078 Ratings9.59 Ratings
    Formatting capabilities7.077 Ratings9.09 Ratings
    Integration with R or other statistical packages6.127 Ratings4.85 Ratings
    Report sharing and collaboration7.068 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    8.0
    75 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web8.052 Ratings6.96 Ratings
    Publish to PDF8.067 Ratings9.07 Ratings
    Report Versioning7.28 Ratings9.03 Ratings
    Report Delivery Scheduling9.066 Ratings8.97 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    6.9
    72 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.072 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization7.058 Ratings7.16 Ratings
    Predictive Analytics5.833 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    8.3
    72 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.070 Ratings9.58 Ratings
    Role-Based Security Model8.068 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.069 Ratings8.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Single Sign-On (SSO)00 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    5.0
    54 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access7.052 Ratings6.15 Ratings
    Mobile Application3.034 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile3.042 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Infor Birst and Zendesk Explore
    Feature
    Infor Birst
    -
    Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API00 Ratings5.34 Ratings
    Javascript API00 Ratings5.93 Ratings
    iFrames00 Ratings5.53 Ratings
    Java API00 Ratings5.63 Ratings
    Themeable User Interface (UI)00 Ratings6.23 Ratings
    Customizable Platform (Open Source)00 Ratings7.02 Ratings
    User Ratings
    Infor BirstZendesk Explore
    Likelihood to Recommend
    8.0
    (96 ratings)
    9.5
    (9 ratings)
    Likelihood to Renew
    9.0
    (35 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (12 ratings)
    10.0
    (2 ratings)
    Availability
    4.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    7.5
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (19 ratings)
    10.0
    (2 ratings)
    In-Person Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.3
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    6.0
    (24 ratings)
    8.2
    (3 ratings)
    Data Sources
    7.6
    (76 ratings)
    7.3
    (3 ratings)
    Ease of integration
    5.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    6.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    5.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (2 ratings)
    -
    (0 ratings)