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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infor CRM

    Score6 out of 10
    N/AInfor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…N/A
    Pricing
    Infor CRM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Infor CRM
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Infor CRM
    Considered Both Products
    Infor
    Chose Infor CRM
    Front doesn't do ticketing, while Infor does. I could actually use Front with Infor as it handles the client communication very well.
    Incentivized
    Chose Infor CRM
    We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
    Incentivized
    Chose Infor CRM
    Because we are consultants, it's usually the clients which have made the decision to go with Infor CRM, but when they come to us for recommendations, Infor CRM is not typically what we would recommend unless there is a very specific fit to the client (i.e. they used to use ACT …
    Incentivized
    Chose Infor CRM
    SaesLogix lacks some of the built in dashboard and report development simplicity that could improve it. The user interface in SalesLogix is more stark and less user friendly. In my experience, SaleLogix is much slower on click to click basis than Salesforce.com.
    Incentivized
    Chose Infor CRM
    Infor CRM performs very well against all three of the CRMs I have used and worked with in the past. As customizable as you need, or out of the box features that can be used immediately, Infor CRM is a good choice; especially for businesses with sales teams that aren't well …
    Incentivized
    Chose Infor CRM
    Infor CRM is a great product. It is among the best of the best. MS Dynamics may be better for most as it too has made a lot of great improvements. However, Infor CRM's UI seems to be the easiest to use. It allows our users to get in and get out quickly.
    Incentivized
    Chose Infor CRM
    As the admin, the ability to make simple changes with Infor is much more diffcult and mistakes are easily made. The back help support and training materials for Infor is severly lacking vs any other CRM product i have used in the past. I will say the support piece does seem to …
    Incentivized
    Chose Infor CRM
    I have not used other products.
    Incentivized
    Chose Infor CRM
    Price, support, ease of use, integration. Features were consistent with our goals. We wanted a system that could be used to unify disparate data across the company. The cost of implementation, servers, licensing, maintenance and consulting fees were competitive. We used a …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Infor CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Infor CRM
    Feature
    Infor CRM
    7.8
    9 Ratings
    Customer data management / contact management8.48 Ratings
    Workflow management10.07 Ratings
    Territory management5.46 Ratings
    Opportunity management8.46 Ratings
    Integration with email client (e.g., Outlook or Gmail)5.48 Ratings
    Contract management5.74 Ratings
    Quote & order management7.34 Ratings
    Interaction tracking10.08 Ratings
    Channel / partner relationship management10.08 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Infor CRM
    Feature
    Infor CRM
    8.3
    4 Ratings
    Case management10.03 Ratings
    Call center management5.03 Ratings
    Help desk management10.03 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Infor CRM
    Feature
    Infor CRM
    2.5
    8 Ratings
    Lead management3.97 Ratings
    Email marketing1.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Infor CRM
    Feature
    Infor CRM
    4.2
    7 Ratings
    Task management7.17 Ratings
    Billing and invoicing management3.61 Ratings
    Reporting2.15 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Infor CRM
    Feature
    Infor CRM
    4.2
    8 Ratings
    Forecasting3.64 Ratings
    Pipeline visualization7.05 Ratings
    Customizable reports2.18 Ratings
    Customization
    Comparison of Customization features of Infor CRM
    Feature
    Infor CRM
    8.6
    9 Ratings
    Custom fields10.09 Ratings
    Custom objects7.07 Ratings
    Scripting environment7.24 Ratings
    API for custom integration10.06 Ratings
    Security
    Comparison of Security features of Infor CRM
    Feature
    Infor CRM
    10.0
    8 Ratings
    Single sign-on capability10.06 Ratings
    Role-based user permissions10.06 Ratings
    Social CRM
    Comparison of Social CRM features of Infor CRM
    Feature
    Infor CRM
    3.5
    2 Ratings
    Social data4.02 Ratings
    Social engagement3.02 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Infor CRM
    Feature
    Infor CRM
    2.9
    4 Ratings
    Marketing automation3.04 Ratings
    Compensation management2.71 Ratings
    Platform
    Comparison of Platform features of Infor CRM
    Feature
    Infor CRM
    5.0
    4 Ratings
    Mobile access5.04 Ratings
    User Ratings
    Infor CRM
    Likelihood to Recommend
    9.0
    (17 ratings)
    Likelihood to Renew
    9.0
    (8 ratings)
    Usability
    7.8
    (4 ratings)
    Availability
    9.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)