Informatica Data Archive (legacy) vs. AppRiver from OpenText

To manage users, go to the admin dashboard, here is a section for users. In this users section here you can see which users are configured and you have the ability to suspend a user. If you want to edit or add users, you need to go to the Organization section, then click on another user section there, which then gives you the ability to edit or add users.

Incentivized

I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well

Incentivized

• It's not a major problem, but it's an example of one of many small annoyances.
• Also, there is no proper documentation available

Incentivized

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

Incentivized

• No [suggestions for] improvement as such we amazed with the performance and the services
• Standalone not integrated with power center

Incentivized

• We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
• It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
• Cost a little more than from Microsoft directly.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

My company currently uses Hadoop for big data management, as well as ParAccel/Matrix databases for storing the data. The combo is fairly effective, and the only reason we are exploring ILM is because of our use of other Informatica products, and looking to build in either synergies between the technologies, or cost savings by bundling all our licensing through one vendor (Informatica)

Incentivized

AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.

Incentivized

• Tracking the usage of specific brackets of data across the entire organisation has now become possible.
• The team was already using PowerCenter. Therefore, using ILM was a very apt decision that allowed easier management of data at the organisation level.

Incentivized

• We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
• Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.

Incentivized