Interactions Digital Roots vs. Oracle Social Cloud (legacy)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Interactions Digital Roots | Score6 out of 10 | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A |
 Oracle Social Cloud (legacy) | Score7.6 out of 10 | Enterprise companies (1,001+ employees) | Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale. | N/A |
| Interactions Digital Roots | Oracle Social Cloud (legacy) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | Required | Optional | ||||||||||||||
| Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | — | ||||||||||||||
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| Interactions Digital Roots | Oracle Social Cloud (legacy) | |
|---|---|---|
| Likelihood to Recommend | - | 7.6 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Support Rating | - | 8.3 |
| Online Training | - | 5.0 |