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Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 8.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
Genesys IVR
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Genesys IVR
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Genesys IVR
User Ratings
Genesys IVR
Likelihood to Recommend
9.3
(0 ratings)
User Testimonials
Genesys IVR
Likelihood to Recommend
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
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Pros
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
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Cons
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
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Alternatives Considered
Tested this software. I did not find it met our business needs
Verified User
Anonymous
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Return on Investment
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
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ScreenShots