Genesys IVR

I develop and implement Genesys IVR for our customers in Kuwait who are mainly from the banking sector. We provide customized IVR applications to provide the customers of the banks with a voice-powered digital interface for their banking needs. Genesys IVR is powerful, highly customizable through code, and integrates with all industry-leading third-party applications to provide modern features such as ASR, Voice Biometrics, analytics, fraud detection, etc. Genesys IVR is capable of integrating with back-end systems to provide dynamic IVR features and enable powerful transactions for its users.

• Enhanced CX
• A useful touchpoint in the customer journey
• Taking Digital Banking to the next level

Genesys Multicloud CX, Nuance Dragon Speech Recognition

We use Genesys IVR to manage and funnel large volumes of inbound calls to our organization. With multiple teams supporting different lines of business we need to ensure our toll free numbers are routing efficiently and correctly. That is where Genesys IVR comes in. We use Genesys to act as our first line gatekeeper.

• Saves cost of hiring additional staff on the phones.
• Saves AHT (Average handle time) by reducing the amount of transfers required.
• Allows the business to handle more clients.

Avaya Cloud Office

Wrike, NICE Back Office Workforce Management, Oracle Siebel CRM