| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 Intuit Mailchimp | Score8.1 out of 10 | N/A | Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions. | $0 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | — | ||||||||||||||
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| Fin by Intercom | Intuit Mailchimp | |
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| Considered Both Products | Chose Fin by Intercom Zendesk was very slow and clunky to operate. The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly. The search function and live chat function of Zendesk were … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fin by Intercom Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fin by Intercom Does not allow for live chat, only bot-driven resources based on keyword algorithms Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Fin by Intercom We still use some of the above for specific tasks, but overall it comes down to being able to do much of the above in a single portal, as a team. Time and quality is of the essence, and Intercom is built for scale which as a tech business is hugely appealing. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Fin by Intercom | Intuit Mailchimp | |
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| Likelihood to Recommend | 8.2 | 7.9 |
| Likelihood to Renew | 10.0 | 8.4 |
| Usability | 8.8 | 8.7 |
| Availability | 9.1 | 9.5 |
| Performance | 9.1 | 8.9 |
| Support Rating | 5.7 | 8.3 |
| Online Training | 7.4 | - |
| Implementation Rating | 6.6 | 7.4 |
| Configurability | - | 10.0 |
| Ease of integration | - | 8.0 |
| Product Scalability | 9.1 | 9.5 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |
